If a hardware wallet you already paid for is not going to ship, the practical questions are whether the refund can still reach you and what happens to the personal details you already shared.
Foresight News reported on November 11, 2026 that Suiball, a hardware-wallet project in the Sui ecosystem, announced it was shutting down and would refund all pre-order users. The team said development of the device was finished and manufacturing had started, and that the original plan was to ship to the first buyers. It also said several hardware-wallet attacks had occurred in the industry recently, and that the Sui Foundation considered the risk of supporting this kind of project too high. The report does not name those incidents or give any loss figures.
Refunds are to be paid in USDC. How a buyer receives one depends on how the order was placed:
- On-chain pre-orders, described as about 80% of orders, are to be airdropped directly to the wallet that holds the soulbound pre-order NFT.
- Credit-card pre-order users are to receive an email and will need to provide a Sui wallet address. The team said it would run a second refund airdrop after those addresses were collected.
Those are different access paths, not a guarantee that funds have already moved. The on-chain refund is tied to control of the wallet holding the soulbound NFT. The card refund depends on the email arriving and on later sending a Sui address. The notice does not state a refund total, say that payments have already been sent, or describe what happens if that wallet is no longer accessible.
On confidentiality, Suiball said it would permanently delete personal information pre-order users had provided, including names, email addresses, shipping addresses, and phone numbers. The report does not extend that deletion claim to on-chain records or the soulbound NFT.
The only checks the announcement itself supports are the ones that match how an order was placed: whether you still control the wallet holding the soulbound pre-order NFT, and, for a card purchase, whether you receive the email asking for a Sui wallet address.
Original report: Foresight News, November 11, 2026, 10:13 (UTC+8).
