Customers waiting for Suiball’s Sui hardware wallet will receive refunds rather than the device. Odaily reported on November 11, 2026, at 10:02 (UTC+8) that the device had been developed and entered manufacturing, with initial shipments planned. According to the report, after several hardware-wallet attacks elsewhere in the industry, the Sui Foundation judged the risk of continuing to support the project too high and withdrew its support.
About 80% of preorders were placed on-chain. Those refunds were expected to be sent in USDC to wallets holding soulbound preorder NFTs, with no action required from those customers. At the time of the report, completion was expected within a week.
Credit-card preorder customers were to receive an email requesting a Sui wallet address, followed by a second USDC refund distribution. Suiball was set to close once all refunds were complete.
