For anyone who preordered a Suiball hardware wallet, the immediate concern is how the refund will arrive. As reported by PANews on November 11, 2026, at 10:00 a.m. UTC+8, the Sui-focused project announced that it would close after refunding customers.
Suiball said its hardware device had been developed and had entered manufacturing, with shipments to its first customers originally planned. According to the report, Suiball said the Sui Foundation decided to stop supporting the project because it considered the risk of backing a hardware wallet project too high after several recent hardware wallet attacks in the industry. The report does not identify those attacks.
Suiball outlined two refund routes:
- On-chain preorders, which account for about 80% of orders, are to be refunded in USDC to wallets holding the soulbound preorder NFT. Suiball said holders would not need to take action and that this round would be completed within a week of the announcement.
- Credit-card preorders are to be refunded in USDC in a second distribution. Suiball said these customers would receive an email requesting a Sui wallet address; the second distribution would follow collection of those addresses.
Suiball said the project would formally close after all refunds were completed. The report describes the refund plan, not confirmation that refunds have been paid.
